Support
Our team is available to assist with any questions related to orders, logistics, documentation, or product quality. We aim to provide clear information and reliable service to support your research needs.
Frequently Asked Questions
Browse common questions about ordering, shipping and product use.
We work with distributors worldwide to facilitate the logistic process. Please contact the authorized distributor in your area for prices, lead times, and placing your order. Go to find distributor and you will find your local distributor. Orders from the US can be placed in our webshop or send them to orders-us@hycultbiotech.com.
Product availability and lead times can be confirmed through your local distributor or by contacting our support team.
Certificates of Analysis and other batch-related documents can be requested through our contact form. General Certicates of Analysis can be found on each of the product pages at the download section.
You are welcome to contact our support team. We aim to reply within 24 hours on business days.
We offer volume discounts starting from 10 units of the same catalog item. We also offer antibodies in larger bulk sizes starting from 1 mg. In case you would like to receive pricing for a higher volume please contact us or your local distributor.
Hycult Biotech mainly works with FedEx as most shipments are dispatched using FedEx Express. Distributors may decide to work with other freight forwarders depending on preference, local circumstances or geographic conditions. Products are shipped under Ex Works conditions.
If a product is shipped under ambient conditions this does not have any influence on the product. Once the products have been received we advise to store them under the recommended storage conditions. There are some exceptions as we do have some products (e.g. complement proteins) that are shipped using dry ice.
Request a bulk quote
Whether you need a catalog item or a customized item in a higher volume, please contact either your local distributor or our support team directly. As an original manufacturer with facilities that enable flexibility with upscaling we are always in a position to make an offer that fits your needs.
Troubleshooting, procedures & protocols
All guides, protocols, and troubleshooting information can be found on our Resources page. Visit the page for detailed product support and documentation.
Questions about our products?
If you have technical or scientific questions about our products or their applications, our support team is ready to assist you. We can provide guidance on protocols, troubleshooting, or general product use.
Contact our support directly by sending an e-mail to support@hycultbiotech.com or fill in our contact form.
How to order our products
In USA
Our products can be ordered directly through our sales office. To place an order, select USA in the top-right corner as your default location, create an account, and order all products through our webshop. Need more detailed instructions? Read more here.
Rest of the world
For customers outside the USA, our products are available through a network of more than 65 distributors in over 50 countries. You can select your desired products in our webshop and submit a quote request. You do not need an account. We will forward your request to your local distributor, who will process your order. Read more here.
Did not find the answer you need? Contact us
We are glad to support you! Take advantage of our dedicated support team for any technical assistance you need while using our products or considering them for your research needs.