Support
Our team is available to assist with any questions related to orders, logistics, documentation, or product quality. We aim to provide clear information and reliable service to support your research needs.
Frequently Asked Questions
Browse common questions about ordering, shipping and product use.
Yes. Our support team can assist with technical questions about our products, protocols, applications and troubleshooting. You can also find protocols, troubleshooting guides, calculation sheets and other practical information in our Resources hub.
Selected antibodies are available in a PBS-only formulation without carrier proteins or preservatives. Availability is stated on the individual product page. Custom concentrations and volumes may also be available, depending on the antibody. Please contact our support team to discuss your requirements.
Yes. Hycult Biotech provides calculation sheets for selected ELISA and complement pathway assays. These sheets support standardized calculation and interpretation of assay results. Select the calculation sheet that corresponds with your assay in our Resources hub.
The correct sample type depends on what you want to measure. For complement function, complement-preserved serum is recommended. For individual complement components, EDTA plasma should generally be used. The most suitable analytical technique also depends on whether you are studying overall complement function or individual components. Our complement analysis guide includes a flowchart to help you select the appropriate sample type and technique.
Hycult Biotech offers antibodies, proteins and assays for studying soluble and membrane-bound complement regulators. The portfolio includes products targeting regulators such as C1 inhibitor, Factor H, Factor I, C4b-binding protein, properdin, CD35, CD46, CD55 and CD59.
Yes. Product and assay development services are provided by Biocult, Hycult Biotech’s development and manufacturing sister company. Biocult can assist with the development of assays, including antibody screening and characterization, bioanalytical services and verification & validation.
Troubleshooting, procedures & protocols
All guides, protocols, and troubleshooting information can be found on our Resources page. Visit the page for detailed product support and documentation.
Questions about our products?
If you have technical or scientific questions about our products or their applications, our support team is ready to assist you. We can provide guidance on protocols, troubleshooting, or general product use.
Contact our support directly by sending an e-mail to support@hycultbiotech.com or fill in our contact form.
How to order our products
In USA
Our products can be ordered directly through our sales office. To place an order, select USA in the top-right corner as your default location, create an account, and order all products through our webshop. Need more detailed instructions? Read more here.
Rest of the world
For customers outside the USA, our products are available through a network of more than 65 distributors in over 50 countries. You can select your desired products in our webshop and submit a quote request. You do not need an account. We will forward your request to your local distributor, who will process your order. Read more here.
Our Core Values
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We are glad to support you! Take advantage of our dedicated support team for any technical assistance you need while using our products or considering them for your research needs.